Support
Check the FAQ below, or send us a message and we'll get back to you by email.
Frequently asked questions
Quick answers on how your videos, plans, and orders work.
A custom 30-second animated ad, matched to your styling and branding. Every video is delivered captioned and with voiceover — one finished, ready-to-post version — plus one round of revisions.
Your finished video is delivered within 48 hours. You can follow its progress on the Videos page — once it's ready, a "Watch your video" link appears on the order.
Per video is a one-off — pay $125 whenever you need an ad. The Pro Subscription is $299/month and includes four videos every month, and you can cancel anytime.
No. When you create a video you just answer a few quick questions — choose your format and style, then tell us what the video should say. Our team writes the script and handles the rest.
Yes — you pick the format on the first step of creating a video. Vertical works best for TikTok, Reels, and Stories; horizontal for YouTube, websites, and landscape ads.
Yes — one round of revisions is included with every video. Once you've received your video, send us a message below with what you'd like tweaked and we'll take care of it.
Go to Account → Plan & billing and click "Manage billing" to open the secure billing portal, where you can update your payment method, view invoices, or cancel your subscription.
Send us a message
We usually reply within one business day.