Support

Support

Check the FAQ below, or send us a message and we'll get back to you by email.

Frequently asked questions

Quick answers on how your videos, pricing, and orders work.

A custom animated ad in the length you pick — 30, 45 or 60 seconds — matched to your styling and branding. Every video is delivered captioned and with voiceover — one finished, ready-to-post version — plus one round of revisions.

Your finished video is delivered within 48 hours. You can follow its progress on the Videos page — once it's ready, a "Watch your video" link appears on the order.

Videos are priced by length, paid once — $125 for 30 seconds, $165 for 45, or $190 for 60. Every one includes voiceover, captions, and a round of revisions. There is no subscription and no recurring charge.

No. When you create a video you just answer a few quick questions — choose your format and style, then tell us what the video should say. Our team writes the script and handles the rest.

Yes — you pick the format on the first step of creating a video. Vertical works best for TikTok, Reels, and Stories; horizontal for YouTube, websites, and landscape ads.

Yes — one round of revisions is included with every video. Once you've received your video, send us a message below with what you'd like tweaked and we'll take care of it.

You pay once, per video, at checkout. Nothing recurring is ever set up and your card is not kept on file. Your confirmation email is your receipt — if you need another copy, just reach out below.

Send us a message

We usually reply within one business day.